We will listen

You can lodge your complaint in person 

• by email at enquiries@chcsa.com.au

• in writing to PO Box 165, Edwardstown SA, 5039

• by phone on 0881664700

• on our contact page on the website

We will contact you within 5 business days, so we can ensure we understand your complaint fully and let you know what is being done to investigate and resolve it.

Our complaints system

Once we receive a complaint, you will be contacted, the complaint will be documented and stored, and we will provide information on how we will work to attempt to resolve your complaint.

NDIS Complaints

A complaint can be made to the NDIS Commission by: Phoning: 1800 035 544 (free call from landlines) or TTY 133 677.

Interpreters can be arranged.

National Relay Service and ask for 1800 035 544.