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NDIS positive behaviour support practitioners in Adelaide

NDIS positive behaviour support (PBS) helps people with disability, and the people around them, understand why behaviours of concern happen and build skills and supports so everyday life feels safer and better. Our behaviour support practitioners work across Adelaide from Salisbury and Seacliff, at home, school and in the community, funded through the person's NDIS plan.

The first call with our team is free. We usually reply within 1–2 business days.

  • Which NDIS budget paysSpecialist behaviour support is funded from Capacity Building – Improved Relationships, not Improved Daily Living.
  • NDIA-, plan- or self-managedWe accept all three.
  • Without NDIS fundingOur PBS service is NDIS-funded only, so we don’t offer it privately.

What is positive behaviour support?

Positive behaviour support (PBS) is an evidence-based, person-centred approach for people with disability and behaviours of concern. It looks at why a behaviour happens and what the person needs, then changes the environment, builds skills and guides the people around them. The aim is a better quality of life and less need for the behaviour, never punishment.1

PBS in five steps

You might say: We’ve been told we need PBS. What is it?

PBS usually follows five steps: (1) get to know the person and what matters to them; (2) understand why the behaviour happens, through a functional behaviour assessment; (3) write a behaviour support plan; (4) train and support the people who use it; (5) review and adjust. For example, a plan might add a visual routine, make a noisy space calmer, teach a simple way to ask for a break, or show support workers what helps. PBS is rights-based, focused on quality of life and done with the person. It isn’t punishment, and it isn’t about controlling someone or simply stopping a behaviour.

What a behaviour support practitioner does

Behaviours of concern

You might say: Behaviours are getting unsafe at home, school or work

Hurting themselves or others, breaking things, running off or shutting down are often a person’s way of telling us something isn’t working. Your practitioner looks at what’s behind the behaviour and works with everyone involved on safer ways through, without blame. If someone is in danger right now, call 000.

What behaviours of concern are, and what helps

Behaviour support plans

You might say: We need a behaviour support plan, or ours is due for review

Under NDIS rules, an interim plan is due within 1 month of a behaviour support provider being engaged, and a comprehensive plan within 6 months. Plans that include regulated restrictive practices are reviewed at least every 12 months, or sooner if things change.2 Your practitioner writes the plan with the person and their supporters, and makes sure it’s practical to use every day.

Behaviour support plans explained

Functional behaviour assessment

You might say: We want to understand why it keeps happening

A functional behaviour assessment gathers information from the person, their family, school or support team, and from watching everyday situations, to work out what a behaviour does for the person. That understanding is what the comprehensive plan is built on. Every one of our behaviour support practitioners does functional behaviour assessments, as part of the whole PBS service rather than a separate one.

What a functional behaviour assessment involves

Restrictive practices

You might say: Restrictive practices are being used, or someone wants them in the plan

A goal of PBS is to reduce and, where possible, remove restrictive practices. We put strategies in place, collect and analyse data, and revise the strategies where needed to reduce risks to the person and the people around them. Where restrictive practices are already in place, we complete updated assessments and use the available data to work out whether each one is still needed, as a last resort. If we’re asked to include one in a behaviour support plan, we follow the same process, so any restrictive practice is evidence-based and used only as a last resort, after preventative and less restrictive strategies have been tried. The implementing provider’s Authorised Program Officer then decides whether to authorise it under South Australia’s Restrictive Practices Authorisation scheme (Level 2 practices go to the Senior Authorising Officer),3 and the provider reports its ongoing use to the NDIS Quality and Safeguards Commission.1

Restrictive practices in South Australia

Referring someone to PBS

You might say: I’m a support coordinator or provider referring someone

Send us the person’s NDIS plan dates, plan-management type, the Capacity Building – Improved Relationships budget available, their goals, any current behaviour support plan or restrictive practices in place, and their consent. We usually reply within 1–2 business days, and it’s always the person’s choice of provider.

Make a referral

How does positive behaviour support at CHSA work?

  1. A free first call

    Call 08 8166 4700 or refer online. We usually reply within 1–2 business days, and our team talks through what’s happening and what you’d like to change.

  2. Referral and service agreement

    We gather the NDIS plan details and goals, agree a service agreement with you, and match you with a behaviour support practitioner.

  3. Getting to know the person

    An initial consultation (90 minutes), an interim plan within 1 month if one is needed, and a functional behaviour assessment.

  4. Plan, training and review

    A comprehensive plan within 6 months, training for the people who use it, and a review at least every 12 months, or sooner if things change.2

How much does a behaviour support practitioner cost?

Positive behaviour support fees (NDIS)
ServiceLengthFee
Behaviour supportPer hour$252.99
TravelPer hour50% of rate
Reports and cancellationsSee note

Fees as listed on our fees and funding page. $252.99 is the 2026–27 national NDIS price limit for Specialist Behavioural Intervention Support, item 11_022_0110_7_3.4 How many hours a plan takes depends on the person and the plan: we quote it in your service agreement before work starts.

Ways to pay

  • Which NDIS budget pays

    Specialist behaviour support is funded from Capacity Building – Improved Relationships, not Improved Daily Living.4 If PBS isn’t in the plan yet, talk to your support coordinator or LAC about a plan review.

  • NDIA-, plan- or self-managed

    We accept all three. For NDIA-managed plans we claim from the NDIA, for plan-managed plans we invoice your plan manager, and for self-managed plans we invoice you to claim.

  • Without NDIS funding

    Our PBS service is NDIS-funded only, so we don’t offer it privately. PBS isn’t covered by Medicare.

Who are our behaviour support practitioners?

Our eight practitioners bring backgrounds in psychology, social work, disability studies and behaviour analysis, and between them support children, teenagers and adults. Rowena Cornish and Jess Valerio are the team’s two clinical supervisors, and every plan is guided by supervision and team review. The NDIS Commission decides whether a practitioner is suitable to write behaviour support plans.2

All our behaviour support practitioners are assessed as suitable by the NDIS Commission.

Where do we see people?

North Clinic, Salisbury

40 Ann St, Salisbury SA 5108Mon–Fri 9:00 AM–5:00 PMAbout the Salisbury clinic

South Clinic, Seacliff

18-20 Scholefield Rd, Seacliff SA 5049Mon–Fri 9:00 AM–5:00 PMAbout the Seacliff clinic

At home or in the community or At school

Home, school, community, supported accommodation and workplace visits anywhere between Gawler, Aldinga and Mt Barker, with travel charged as shown in the fees table.

By telehealth For meetings, reviews and training

Common questions about positive behaviour support

What does a behaviour support practitioner do?

They get to know the person, assess why behaviours of concern happen, write a behaviour support plan, train the people who use it and review how it’s going. Much of the work is with family, carers, teachers and support workers, because they put the plan into practice every day.

How much does a behaviour support plan cost, and how long does it take?

Plans are charged by the hour at the rate in the fees table, so the cost depends on how many hours the assessment, plan and training take. NDIS rules set the timing: an interim plan within 1 month of engaging a provider and a comprehensive plan within 6 months.2 We quote the hours in your service agreement before work starts.

What qualifications does a behaviour support practitioner need?

The NDIS Commission must consider a practitioner suitable before they write behaviour support plans for NDIS participants, and it assesses this against the Positive Behaviour Support Capability Framework.2 The framework describes four levels: core, proficient, advanced and specialist.5 The Commission decides suitability; it doesn’t endorse a level.6 You can look up practitioners on the Commission’s finder.7 Our team’s degrees are listed on each practitioner’s profile.

Does the NDIS fund positive behaviour support?

Yes. Specialist behaviour support is funded from the Capacity Building – Improved Relationships budget, and we accept NDIA-managed, plan-managed and self-managed plans.4 If it isn’t in the plan yet, a support coordinator or LAC can help you ask for it at a plan review.

Will you see the person directly, or work with the people around them?

Both. Your practitioner spends time with the person to understand what matters to them, and much of the work is with family, teachers and support workers, because they use the plan every day.

What are restrictive practices, and how are they authorised in South Australia?

A goal of positive behaviour support is to reduce and, where possible, remove restrictive practices, by understanding why behaviours of concern happen and building better ways to meet the person’s needs. Restrictive practices are actions that limit a person’s rights or freedom of movement, such as seclusion, some uses of medication, physical restraint or locked doors.1 In South Australia, an Authorised Program Officer authorises Level 1 practices and endorses Level 2 practices, which the Senior Authorising Officer decides.3 The person can ask the Senior Authorising Officer for a review, then go to SACAT.8 We gather data and try strategies first, write a regulated restrictive practice into a plan only when the evidence justifies it, always as a last resort, and we never authorise one.

Do you visit homes, schools and workplaces?

Yes. Our practitioners see people at home, at school, at work and in supported accommodation, by telehealth, and at our Salisbury and Seacliff clinics. Travel is charged as shown in the fees table.

Can I get positive behaviour support without NDIS funding?

Not at CHSA. Our PBS service is funded through the NDIS only. If someone doesn’t have PBS in their plan, talk to a support coordinator or LAC, or call us and we’ll point you in the right direction.

References

  1. NDIS Quality and Safeguards Commission. (n.d.). Behaviour support and restrictive practices. https://www.ndiscommission.gov.au/rules-and-standards/behaviour-support-and-restrictive-practices (accessed 3 November 2026).
  2. NDIS Quality and Safeguards Commission. (n.d.). Rules for behaviour support and restrictive practices [Confirm: exact page title]. https://www.ndiscommission.gov.au/rules-and-standards/behaviour-support-and-restrictive-practices/rules-behaviour-support-and (accessed 3 November 2026).
  3. Government of South Australia, Department of Human Services. (2022). Authorising and endorsing restrictive practices. https://www.sa.gov.au/topics/care-and-support/disability/restrictive-practices/ndis-service-providers/authorising-and-endorsing (accessed 3 November 2026).
  4. National Disability Insurance Agency. (2026). NDIS Pricing Arrangements and Price Limits 2026–27. https://www.ndis.gov.au/media/8703/download (accessed 3 November 2026).
  5. NDIS Quality and Safeguards Commission. (2024). Positive Behaviour Support Capability Framework. https://ndiscommission.gov.au/sites/default/files/2024-10/Positive-Behaviour-Support-Capability-Framework-2024.pdf (accessed 3 November 2026).
  6. NDIS Quality and Safeguards Commission. (n.d.). Positive behaviour support [Confirm: exact page title]. https://www.ndiscommission.gov.au/rules-and-standards/behaviour-support-and-restrictive-practices/positive-behaviour-support (accessed 3 November 2026).
  7. NDIS Quality and Safeguards Commission. (n.d.). Find an NDIS behaviour support practitioner. https://www.ndiscommission.gov.au/rules-and-standards/behaviour-support-and-restrictive-practices/find-ndis-behaviour-support (accessed 3 November 2026).
  8. Government of South Australia, Department of Human Services. (n.d.). Restrictive Practices Unit [Confirm: exact page title]. https://www.sa.gov.au/topics/care-and-support/disability/restrictive-practices/restrictive-practices-scheme/unit (accessed 3 November 2026).

How do I get started?

Book online or call us. The first call is free.

We usually reply within 1–2 business days, Monday to Friday, 9am to 5pm.

Other ways to reach us

Ask anything before you book. The first call is free.

Phone
08 8166 4700
Email
enquiries@chcsa.com.au
Hours
Mon–Fri 9:00 AM–5:00 PM
North Clinic
40 Ann St, Salisbury
South Clinic
18-20 Scholefield Rd, Seacliff