Empowering
Positive Change +
Brighter Futures

What is Positive Behaviour Support?
Positive Behaviour Support (PBS) is an NDIS-funded service that helps people with disability improve their quality of life by understanding and changing behaviours of concern. It’s not traditional therapy. Instead, PBS focuses on the reasons behind behaviours, and works with the client and their support network to make meaningful, lasting change.

PBS is:

• A person-centred, rights-based approach
• A way to build safe, respectful support plans
• Focused on improving the client's environment and daily life
• About teaching new skills and reducing challenging behaviours
• Focused on what works best for the client
• Never based on punishment or harm

How Does It Work?
PBS support is delivered by a Specialist Behaviour Support Practitioner. This person works mostly with the client's support team - like family, carers, and educators - to help them understand the client's needs and support them better.

Here’s what they do:

• Learn about the client's behaviour and what might be causing it
  
• Create a Behaviour Support Plan that outlines clear strategies
  
• Help others put the plan into action
• Monitor progress to make sure things are getting better over time

PBS is different from regular therapy. Most of the work happens behind the scenes, not through weekly face-to-face sessions. It’s about supporting the people who support the client.

A Behaviour Support Plan (BSP) is a document that outlines how to support a client in the best way possible. It helps others understand the client better, make their environment safer, and reduce behaviours of concern.

There are two types:

• Interim Plan (or Risk Management Plan) – Focuses on short-term safety while a full assessment is being done.
• Comprehensive Plan – Based on a detailed understanding of your needs and behaviour. It uses proactive, long-term strategies for positive change.

The client's plan will include:

• What behaviours of concern are happening
• Why they might be happening
• What needs to change in their environment or support
• Skills they can learn
• How others can help them
• Any restrictive practices and how to reduce or eliminate them

Behaviours of concern are actions that:

• May be unsafe for the client or others
• Make it harder for the client to take part in everyday life
• Could lead to exclusion or harm if not understood

Examples include hitting, self-harm, or running away.

PBS helps people understand why these behaviours happen and teaches safer, more positive ways to respond.

Restrictive practices are things done to control or limit your behaviour—for example:

• Locking away sharp objects
• Holding you to stop harm
• Stopping you from leaving a room or activity

These practices should only be used as a last resort and for the shortest time possible. They can impact your rights and freedom. That’s why Positive Behaviour Support aims to reduce and eventually eliminate the need for them.

All restrictive practices must follow strict NDIS rules and be authorised according to the law.

PBS is designed to:

• Help the client live a happier, safer, and more independent life
• Support the client's goals and build their strengths
• Teach new skills to the client and those who support them
• Reduce or remove unsafe behaviours and restrictive practices
• The client build stronger relationships with others
• Make sure support workers and carers know the best ways to help the client
• Create environments (like home or school) where the client can thrive
• Give the client more choice and control over your life

Here are 10 things you should expect from good quality PBS services:

1. NDIS-Approved Provider
Your provider is registered and uses NDIS Behaviour Support Practitioners who meet national standards.

2. Written Service Agreement
You agree on the support you’ll receive. This is written down in a clear service agreement.

3. The Client's Voice is Central
The client is involved in every step.The practitioner will also work with your support network — with the client's permission.

4. Best Practice and Legal Compliance
Your provider follows NDIS laws and uses strategies that are proven to work.

5. Quick Safety Plan (Within 1 Month)
An Interim Plan is written to manage risks and include safety steps early on.

6. Functional Behaviour Assessment
The practitioner collects information, observes, and talks to people to understand what’s happening and why.

7. Comprehensive Plan (Within 6 Months)
This plan focuses on long-term change, new skills, and making the client's environment better suited to their needs.

8. Stop Use of / Responsible Use of Restrictive Practices
Only used if absolutely needed, and always within the law — with full transparency and ongoing review.

9. Training for The Client's Team
The client's support team gets guidance on how to follow the plan properly. They’ll learn how to respond to the client in the best ways possible.

10. Regular Reviews (At Least Yearly)
The client's plan will be reviewed every 12 months, or sooner if needed, to make sure it’s working and still right for them.

PBS may be helpful if you or someone you care for:

• Shows behaviours that make life difficult or unsafe

• Needs support in school, home, or community settings

• Has experienced restrictive practices

• Needs a behaviour support plan to meet NDIS goals

You don’t have to face this alone. PBS helps create safe, respectful, and effective support systems tailored to the client's life.

If you’re in need of Positive Behaviour Support (PBS) and you live in Adelaide, Conscious Healthcare SA is here for you. Along with our two clinics located in North and South Adelaide, we provide in-home support in key metro areas, including Gawler, Aldinga, and Mt Barker. Our Specialist Behaviour Support Practitioners also offer telehealth (phone and video calls) throughout Australia.

We are a registered NDIS provider and offer PBS services for children, teenagers, adults, and the elderly.

To get started with Conscious Healthcare SA, you can submit a referral, call (08) 8166 4700 or email enquiries@chcsa.com.au today.

What is Positive Behaviour Support?
Positive Behaviour Support (PBS) is an NDIS-funded service that helps people with disability improve their quality of life by understanding and changing behaviours of concern. It’s not traditional therapy. Instead, PBS focuses on the reasons behind behaviours, and works with the client and their support network to make meaningful, lasting change.

PBS is:

• A person-centred, rights-based approach
• A way to build safe, respectful support plans
• Focused on improving the client's environment and daily life
• About teaching new skills and reducing challenging behaviours
• Focused on what works best for the client
• Never based on punishment or harm

How Does It Work?
PBS support is delivered by a Specialist Behaviour Support Practitioner. This person works mostly with the client's support team - like family, carers, and educators - to help them understand the client's needs and support them better.

Here’s what they do:

• Learn about the client's behaviour and what might be causing it
  
• Create a Behaviour Support Plan that outlines clear strategies
  
• Help others put the plan into action
• Monitor progress to make sure things are getting better over time

PBS is different from regular therapy. Most of the work happens behind the scenes, not through weekly face-to-face sessions. It’s about supporting the people who support the client.

A Behaviour Support Plan (BSP) is a document that outlines how to support a client in the best way possible. It helps others understand the client better, make their environment safer, and reduce behaviours of concern.

There are two types:

• Interim Plan (or Risk Management Plan) – Focuses on short-term safety while a full assessment is being done.
• Comprehensive Plan – Based on a detailed understanding of your needs and behaviour. It uses proactive, long-term strategies for positive change.

The client's plan will include:

• What behaviours of concern are happening
• Why they might be happening
• What needs to change in their environment or support
• Skills they can learn
• How others can help them
• Any restrictive practices and how to reduce or eliminate them

Behaviours of concern are actions that:

• May be unsafe for the client or others
• Make it harder for the client to take part in everyday life
• Could lead to exclusion or harm if not understood

Examples include hitting, self-harm, or running away.

PBS helps people understand why these behaviours happen and teaches safer, more positive ways to respond.

Restrictive practices are things done to control or limit your behaviour—for example:

• Locking away sharp objects
• Holding you to stop harm
• Stopping you from leaving a room or activity

These practices should only be used as a last resort and for the shortest time possible. They can impact your rights and freedom. That’s why Positive Behaviour Support aims to reduce and eventually eliminate the need for them.

All restrictive practices must follow strict NDIS rules and be authorised according to the law.

PBS is designed to:

• Help the client live a happier, safer, and more independent life
• Support the client's goals and build their strengths
• Teach new skills to the client and those who support them
• Reduce or remove unsafe behaviours and restrictive practices
• The client build stronger relationships with others
• Make sure support workers and carers know the best ways to help the client
• Create environments (like home or school) where the client can thrive
• Give the client more choice and control over your life

Here are 10 things you should expect from good quality PBS services:

1. NDIS-Approved Provider
Your provider is registered and uses NDIS Behaviour Support Practitioners who meet national standards.

2. Written Service Agreement
You agree on the support you’ll receive. This is written down in a clear service agreement.

3. The Client's Voice is Central
The client is involved in every step.The practitioner will also work with your support network — with the client's permission.

4. Best Practice and Legal Compliance
Your provider follows NDIS laws and uses strategies that are proven to work.

5. Quick Safety Plan (Within 1 Month)
An Interim Plan is written to manage risks and include safety steps early on.

6. Functional Behaviour Assessment
The practitioner collects information, observes, and talks to people to understand what’s happening and why.

7. Comprehensive Plan (Within 6 Months)
This plan focuses on long-term change, new skills, and making the client's environment better suited to their needs.

8. Stop Use of / Responsible Use of Restrictive Practices
Only used if absolutely needed, and always within the law — with full transparency and ongoing review.

9. Training for The Client's Team
The client's support team gets guidance on how to follow the plan properly. They’ll learn how to respond to the client in the best ways possible.

10. Regular Reviews (At Least Yearly)
The client's plan will be reviewed every 12 months, or sooner if needed, to make sure it’s working and still right for them.

PBS may be helpful if you or someone you care for:

• Shows behaviours that make life difficult or unsafe

• Needs support in school, home, or community settings

• Has experienced restrictive practices

• Needs a behaviour support plan to meet NDIS goals

You don’t have to face this alone. PBS helps create safe, respectful, and effective support systems tailored to the client's life.

If you’re in need of Positive Behaviour Support (PBS) and you live in Adelaide, Conscious Healthcare SA is here for you. Along with our two clinics located in North and South Adelaide, we provide in-home support in key metro areas, including Gawler, Aldinga, and Mt Barker. Our Specialist Behaviour Support Practitioners also offer telehealth (phone and video calls) throughout Australia.

We are a registered NDIS provider and offer PBS services for children, teenagers, adults, and the elderly.

To get started with Conscious Healthcare SA, you can submit a referral, call (08) 8166 4700 or email enquiries@chcsa.com.au today.